Sales Policy
Effective Date: January 8, 2025
At Cartglas, we are committed to providing high-quality sports gear and exceptional customer service. Our Sales Policy ensures that your shopping experience is smooth, transparent, and secure. Please read the following terms and conditions related to purchases made through our website and in-store.
1. Product Availability
While we strive to keep our inventory up to date, all products are subject to availability. In the rare event that an item you order is out of stock or unavailable, we will notify you promptly and provide options for a similar item, backordering, or a full refund.
2. Pricing
All prices listed on the Cartglas website and in-store are in U.S. dollars and are subject to change without notice. Prices may vary based on promotions, discounts, or seasonal sales. While we make every effort to ensure accurate pricing, errors may occur. In the event of a pricing error, we reserve the right to correct the price and inform you prior to completing your purchase.
3. Discounts and Promotions
Discounts and promotional offers are typically valid for a limited time and cannot be combined with other discounts unless explicitly stated. Cartglas reserves the right to modify or cancel any discounts, promotions, or special offers at any time without prior notice.
4. Payment Methods
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options that may be available at checkout. All payments are processed securely, and your payment information is never stored on our servers.
5. Order Confirmation
After completing your purchase, you will receive an order confirmation email with details of the items you’ve ordered, payment summary, and shipping information. This email serves as a receipt for your transaction. If you do not receive a confirmation, please contact us to verify the status of your order.
6. Sales Tax
Sales tax is applied to all orders where required by law. The tax amount will be calculated at checkout based on your shipping address.
7. Shipping and Delivery
- Processing Time: Orders are typically processed within 1-3 business days. Please note that during peak periods (holidays, sales events), processing times may be slightly longer.
- Shipping Rates: Shipping costs are calculated based on the delivery method and destination. You will be able to review your shipping options and costs before completing your purchase.
- Shipping Times: Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.
8. International Orders
Currently, Cartglas only ships within the United States. We are actively working to expand our shipping options for international customers in the future.
9. Order Cancellations
Once an order is confirmed and processed, it cannot be canceled. If you wish to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate any adjustments before your order is shipped.
10. Sales Finalization
By placing an order with Cartglas, you agree to the terms outlined in this Sales Policy. A sale is considered final once the payment is processed and the order is shipped. All sales are subject to the availability of products and confirmation of payment.
11. Customer Service and Support
If you have any questions regarding our Sales Policy or need assistance with your purchase, please contact us at:
- Email: info@cartglas.com
- Phone: (937) 432-6750
- Address: 2518 Cross Village Dr, Miamisburg, Ohio
We are dedicated to providing exceptional products and service, and we are here to support you every step of the way. Thank you for choosing Cartglas!